Complete Ponds Return Policy
Returns: We cannot accept unauthorized returns. Please call if you need to return an item(s) to receive an authorization number. All orders returned without an authorization number will not be accepted. Packaging and product must be received back in perfect condition. Returns are subject to a 20% re-stocking fee.
Damage Claims: If your merchandise is damaged, please notify us immediately (within 24 hours of receipt), so that we can track the source of the damage with the shipper (UPS) and respond to you quickly.